Refund policy

INSTRUMENT TRIAL POLICY
All instruments are available for a 5 day trial starting from the date of receipt. Trials are only available for USA customers. You can try as many items as you would like, and any item shipped must be paid for in full plus the cost of shipping. If you order online and your purchase is for trial, you must specify this in the comments, otherwise all sales are considered final. This is to help us keep track of inventory.

Any returned items will be assessed a 7% restocking fee to cover our merchant processing and cleaning costs. Shipping charges are not refundable, and the customer is responsible for all shipping charges.

Returned merchandise will only be accepted if shipped within 6 days of the original delivery date. 

All returned merchandise must be in original condition and packaging—no scratches, blemishes, ligature or teeth marks. Upon completion of inspection, your refund will be processed within two weeks of receipt. Any merchandise returned late or damaged in any way, will be considered sold and will be returned at your expense.

All confirmed sales are final, so use the trial time to make a careful selection. If you visit us in person, you must specify that merchandise is being taken on trial. If no specification is made, all sales from our in-store stock are considered final.

If you need instruments for longer than the 5 day trial period, please contact us.  If we are able to extend the trial, we require a $25 per day rental fee.

We do not offer mouthpiece trials and all mouthpiece sales are considered final.

NYC Woodwinds requires return shipments be made by UPS, FedEx or DHL and we recommend that you insure all return shipments to guard against loss.

DO NOT SHIP RETURNS BY USPS.

Our shipping address is:
New York City Woodwinds, LLC
67 35th Street
Suite C534
Brooklyn, NY 11232
Tel: (917) 727-0127

DISCOUNTED OR REBATED ITEMS
Any item purchased with ANY discount code (i.e. Black Friday, manufacturer's rebate, etc) is considered a FINAL sale and not subject to refund of any kind. NO EXCEPTIONS.

GENERAL RETURNS
Returns are not accepted on any pre-owned/used equipment, open box, demo models, in-store selected instruments, perishable items or reeds. These items are sold as-is and all sales are final. 

All returned merchandise must be in original condition and packaging—no scratches, blemishes, ligature marks, teeth marks, etc. Upon completion of inspection, your refund will be processed within two weeks of receipt. Any merchandise returned late or damaged in any way, will be considered sold and will be returned at your expense.

Any refunded items will be assessed a 7% restocking fee to cover our merchant processing and cleaning costs. Shipping charges are not refundable, and the customer is responsible for all shipping charges.

We do not offer mouthpiece trials and all mouthpiece sales are considered final.

There are no returns on international orders.

RETURNED CHECK FEE
Any returned check due to insufficient funds will be assessed a $50 fee

WARRANTIES
All products carry the full manufacturer's warranty except in the case of pre-owned, open box and demo-model instruments. There is NO warranty on any used, open box or demo-model equipment unless specified at the time of sale.